1. Introduction
Dreambathroomusa ("we", "us", "our") operates the website dreambathroomusa.com. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us by phone, email or web form.
2. Information We Collect
- Information you provide: name, phone number, email address, service address, and project details submitted through forms or given during a phone call.
- Call information: when you call +1 (844) 484-2305, we may record the call date, duration, caller ID and notes about your service request for quality and scheduling purposes.
- Automatically collected data: IP address, browser type, device type, referring pages and pages visited, gathered through cookies and similar technologies.
3. How We Use Your Information
- To respond to your inquiries and provide free quotes and estimates.
- To schedule consultations, installations and follow-up service.
- To process payments and maintain project records.
- To send service updates, appointment reminders and, with your consent, promotional offers.
- To improve our website, services and customer experience.
- To comply with legal obligations.
4. Calls, SMS and TCPA Consent
By submitting your phone number or calling us, you consent to be contacted by Dreambathroomusa at the number provided, including by automated dialing systems, prerecorded messages or SMS, regarding your bathroom project. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to a text message or by telling our representative you wish to be placed on our internal Do Not Call list.
5. Sharing of Information
We do not sell your personal information. We may share it with:
- Trusted installers, contractors and suppliers who perform work on your project.
- Service providers such as hosting, analytics, CRM and payment processors, bound by confidentiality obligations.
- Law enforcement or regulators where required by law, or to protect our rights and safety.
6. Cookies and Tracking
Our website uses cookies and similar technologies to remember preferences, measure traffic and improve performance. You can disable cookies in your browser settings, though some parts of the site may not function as intended.
7. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We keep your information only as long as necessary to fulfil the purposes described in this policy, to service warranties, and to satisfy legal, tax or accounting requirements.
9. Your Rights
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Opt out of marketing communications at any time.
- Request that we stop calling or texting you.
To exercise any of these rights, contact us using the details below.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Terms of Service
All quotes are estimates until a written agreement is signed. Project timelines may vary due to material availability or site conditions. Workmanship warranties are provided in writing with each completed project. By using this website you agree to use it lawfully and not to misuse any content or submission form.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date.